Frequently Asked Questions
Q: How often can I place a RedMart order?
At this time, there is a limit to 1 order per account per day. We understand that some customers would like to order groceries for their loved ones and we apologise for the inconvenience. Please try again tomorrow.
Q: Why can't I find products I used to be able to buy?
During this time, our product selection will be reduced to allow us to serve more customers by concentrating on essential items that are of high priority. We apologise for the inconvenience and thank you for your understanding.
Please search within the Lazada homepage for alternative sources for items such as baby and pet non food items, and alcohol.
Q. Why can't I add more quantities of some products?
In order to ensure that there's enough for everyone, and that we are able to fulfil orders to the best of our ability, we have introduced purchase limits on certain products.
Q: Why did I get an error when trying to check out?
To prevent congestion in our fulfilment operation, ensure the safety of our drivers, and for more customers to get access to our delivery slots, each order can contain up to 35 items. You will not be able to check out a cart that has more than 35 items.
If you have non-RedMart items in your cart, you may wish to check them out separately. In addition, there is a limit to 1 order per account per day. If you have already placed an order today, please try again on another day.
Q: Why are there fewer slot timings available for me to choose from?
Delivery slots will be assigned by address location. Each address will have slots available on specific days of the week. You will see the slots available for your location when you select your delivery address.
Q: Why am I still being charged for slots?
To maintain our operations and service level under the current circumstances, a fee has been applied to all orders to partly offset our increased operations cost.
Q: What are contactless deliveries?
To protect the health of our customers and employees, all deliveries will temporarily be contactless. This means that your orders will be left at your doorstep by our drivers. We will notify you via SMS when we are nearby. If our driver is unable to access your doorstep, we will call you to arrange for delivery. Please ensure you remain contactable.
Q: How will my order be delivered?
Deliveries will be left at doorstep to minimise contact. Please be available to provide entry into the building if needed. Our delivery process ensures freshness for up to 5 minutes after delivery. Please be ready to collect your order as soon as you receive a notification SMS to ensure freshness.
Q: When can I get a delivery slot?
To better serve the community during this period of high demand, RedMart is temporarily limiting delivery slots to certain days and times for each address. Check which delivery slots have been assigned for your address here.
